Privacy Policy for Mobile Locksmith LSA Automation

This policy applies only to Mobile Locksmith LSA Automation, a private operations tool used by Mobile Locksmith's authorized staff (see About LSA Automation). It does not replace any other policy on this website.

Operator and contact

Mobile Locksmith. Contact: mobilelocksmithco@gmail.com

Google access

• Gmail (read-only): this permission allows the tool to read the connected Mobile Locksmith business mailbox. The processor reads newly added inbox messages to identify relevant Google Local Services notifications, and may search recent messages to recover anything missed.
• Google Ads: this permission allows the tool to read Local Services lead and conversation records and to send advertiser replies on those conversations. It is not read-only access.

Data we process

Relevant data may include customer name, phone number and extension, service or job address, service type, customer messages, quoted price (if present), timestamps, and Google lead and message identifiers.

How we use it

To identify and match inquiries, request missing contact details, acknowledge technician callbacks, forward jobs to dispatch, and prevent duplicate processing.

Storage and sharing

• Processing records and prepared job details are stored in Google Cloud Firestore.
• Credentials are stored in Google Secret Manager.
• Operational logs are kept in Google Cloud Logging.
• Matched job information, including the original customer message, is transferred to Mobile Locksmith's Dispatch Hub (hello-dispatch-hub.lovable.app) for staff handling.
• Authorized staff may share the job details needed with technicians so they can provide the requested service.

Google Cloud and Dispatch Hub process these records for the operations described above.

What we do not do

We do not sell this data, and this tool does not use it for advertising or to train general-purpose AI models. Use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Retention and your requests

Processing and dispatch records remain stored until removed by an authorized operator. No automatic deletion interval is currently configured. Account holders and customers can contact us at mobilelocksmithco@gmail.com to request access to, correction of, or deletion of their data.

Revoking access

Google access can be revoked at any time from Google's third-party connections page: https://myaccount.google.com/connections. Removing authorization stops future access but does not automatically delete previously retained dispatch records.

Safeguards

The automation backend uses authenticated service access, and credentials are kept in a managed secret store rather than in application code. Access to the tool and its stored data is limited to authorized Mobile Locksmith staff, and records are used only for the purposes above. No system is perfectly secure, and we do not claim absolute security.

Changes

Any changes to this policy will be posted on this page with an updated effective date.